Privacy policy
Your trust matters to us. This policy explains how we handle your personal and medical information.
Last updated: September 2026
Who we are
TRUE CARE WELLNESS PVT LTD ("True Care Wellness", "we", "us") is a medical travel facilitator. We connect patients with healthcare providers in India, and we operate the TCW Child & Fly Clinic in Phnom Penh, Cambodia.
Information we collect
- Contact details you give us, such as your name, email, phone or WhatsApp number and country.
- Health information you choose to share, such as your symptoms, diagnosis, medical reports and scans.
- Travel details needed to arrange your journey, such as passport details, when you ask us to arrange it.
- Basic technical data, such as your IP address and browser type, used to keep this website secure.
How we use your information
- To reply to your enquiry and give you treatment options.
- To share your medical reports with hospitals and doctors, only with your consent, so they can review your case.
- To arrange visas, travel, accommodation and follow-up care that you have asked for.
- To meet our legal obligations.
We never sell your personal information.
How we protect it
We limit access to your information to team members and partners who need it to support your care. We use reasonable technical and organisational measures to keep it safe.
How long we keep it
We keep your information only as long as we need it for the purposes above, or as the law requires.
Your rights
You can ask to see, correct or delete your personal information, or withdraw your consent, at any time. Email us at [email protected].
Third-party services
This website uses Google Fonts and Google Maps, which may collect technical data under their own privacy policies.
Medical disclaimer
The information on this website is general and is not medical advice. Your treating doctors make every diagnosis and treatment decision.
Contact
TRUE CARE WELLNESS PVT LTD
98 Street 592, Phnom Penh, Cambodia
[email protected]